The Effect of Facilities and Service Quality on Student Satisfaction at the Medan Vocational Training Center and Productivity
DOI:
https://doi.org/10.61402/sajmr.v3i4.481Keywords:
Facilities, Service Quality, satisfactionAbstract
Student Satisfaction at the Vocational Training Center and Productivity of the Vocational Training Center in Medan.” The research uses a quantitative approach to determine the extent of the influence of independent variables on dependent variables. The population consists of 350 vocational training center students from March to September 2024, and the sampling technique uses the Solvin formula, resulting in 78 respondents. Data analysis is conducted using SPSS 27 with multiple linear regression analysis to determine the influence of independent variables on dependent variables. The research results indicate that facilities have a positive and significant influence on student satisfaction. This is evidenced by the significance value (0.000) < 0.05 and the calculated t-value (4.708) > the table t-value (1.922). Service quality also has a positive and significant influence on student satisfaction. This is evident from the significance value (0.000) < 0.05 and t-calculated (4.268) > t-table (1.988). Facilities and Service Quality simultaneously have a positive and significant influence on remaining satisfaction. This is evident from the calculated F-value (269.222) > beta, where Facilities (0.489) have a more dominant influence than Service Quality (0.463).
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