The Influence of Service, Testing and Facilities on the Satisfaction of Motor Vehicle Users
DOI:
https://doi.org/10.61402/sajmr.v3i3.429Keywords:
service, testing, facilities, community satisfaction, motorized vehicles.Abstract
his research aims to determine the effect of service, testing and facilities on the satisfaction of motor vehicle users at the East Barito Transportation Service, Central Kalimantan. The method used is quantitative with a survey approach using a questionnaire of 100 respondents who are users of motor vehicle testing services. Data analysis was carried out using multiple linear regression. The research results show that the three independent variables, namely service, testing and facilities, simultaneously have a significant effect on community satisfaction. Partially, the service variable provides the most dominant influence. This research recommends increasing HR competency and modernizing testing facilities to increase user satisfaction.
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