ILHAM YUSUF, Fachreza; NURBAITY LUBIS, Arlina; ABSAH, Yeni. THE EFFECT OF SERVICE FAILURE AND COMPLAINT HANDLING ON CUSTOMER TRUST AT PDAM TIRTANADI MEDAN DENAI BRANCH WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE. SAJMR : Southeast Asian Journal of Management and Research, [S. l.], v. 3, n. 4, p. 1–19, 2025. DOI: 10.61402/sajmr.v3i4.462. Disponível em: https://journal.yayasanpad.org/index.php/sajmr/article/view/462. Acesso em: 28 mar. 2026.